Right of withdrawal

Please note: This English version is provided for your convenience only. The German version of this page is the legally binding one.

Cancellation policy

Consumers have a fourteen-day right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day

• for a contract for the supply of goods: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; for multiple goods ordered in one order and delivered separately, on which you or that third party acquire physical possession of the last good;
• for a contract for the provision of services (e.g. saliva analysis, on-site assessment, webinar, seminar): of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Natumeda UG (haftungsbeschränkt), Bernhard Hansen, Goldbacher Str. 79, 88662 Überlingen, Germany, e-mail: info@natumeda.shop, phone: +49 176 4266 3407) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For contracts for the supply of goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Premature expiry of the right of withdrawal

The right of withdrawal expires prematurely

• for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery (e.g. an opened saliva test kit);
• for contracts for the supply of goods which, after delivery, are by their nature inseparably mixed with other items;
• for service contracts, once we have fully performed the service and you expressly consented beforehand and acknowledged that you will lose your right of withdrawal once the contract has been fully performed.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)